The Staff were excellent and very personable went the extra mile. However the room was upgraded and appeared clean but the floor was my only issue, it needed mopped so so bad. The grounds were well kept and the units in good shape and the AC crew I spoke to were very pleasant and hard working. I would stay again and I go there to track and will stay again. Thank you
It was a nice room for the price. The front desk staff was very nice!! We were put in a non smoking room, yet there were ashtrays in the room. I did tell the front desk clerk and she confirmed it was non smoking even though there were ashtrays in the room. The bed was a little too hard for my back and the floor and bed covers had cigarette burn holes. The next day while packing up the car to leave, we noticed why...the young lady who was cleaning a room next to ours was inside the other room making the bed WHILE smoking a cigarette. I would still stay here again but the hired help for cleaning should be reprimanded to not do that. I was nervous about getting charged for smoking in the room, when I didn't, all because of the cleaning girl possibly smoking in our room after we left while she cleaned. Luckily no one accused us...but others might not get so lucky in the future.
The best part of my stay was the excellent customer service while checking in. The woman helping me, apologies for not getting her name, was friendly and efficient! The room was comfortable and an excellent value. I would definitely stay there again.
Would stay here again and would recommend to everyone.
The bed was broke down and visibly sinking on the side my husband slept on. Both of the comforters had burn holes and stains on them. Th dust ruffle over the box spring was so so dirty. The floors were black. My child walked on them and her feet were absolutely disgusting within 30 mins. So much so that we all wore our shoes the rest of the evening. Two of the lights were broken and just the bulbs were exposed. I understand it was a cheap room but never again will i make my family stay there. We will continue to use the Red Roofs or Best Westerns in the area. The front staff lady was very nice but there was a very visible lady who was under some influence there hanging around the front door that came in and asked for an ice bucket and was told that she was not allowed to be there.
Super nice staff that were compassionate, real people. Uncommon in the costumer service industry nowadays.
West Charleston Cross Lanes was outstanding! I work/ travel and have stayed at about 40 different hotels in the last year.
Motel 6 Charleston West Cross Lanes Wv is a US Lodging based in Cross Lanes, West Virginia. Motel 6 Charleston West Cross Lanes Wv is located at 330 Goff Mountain Rd, Cross Lanes, WV 25313, USA.
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